Return / Exchange Policy
WE WANT YOU TO BE FULLY SATISFIED WITH YOUR PURCHASE, SO IF FOR ANY REASON YOU’VE CHANGED YOUR MIND AND WANT TO RETURN IT, WE OFFER STORE CREDIT FOR THE ITEMS, AND A FULL REFUND (WITH ALL FREIGHT CHARGES INCLUDED) IN THE CASE OF FAULTY ITEMS.
“ Before you send back the parcel, please contact us first! ”
WeChat, Line, KakaoTalk : ROCOCOSEOUL
We will do our best to resolve the issue for you.
*Please be advised that returns are accepted ONLY IF your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
Items returned must be in their original condition, which includes tags and any packaging. i.e:
- tags still attached
- free gifts (if applicable)
Items excluded from returns:
- the products are damaged due to your mishandling