Return / Exchange Policy
We hope you enjoy your order even under this pandemic situation !
The exchange/return period will be extended till after the current lockdown.
In the instance that you may need to exchange/return one of your items, please contact us asap and talk to our staff.
Please contact us through Instagram or Facebook (fastest now)
or text +61 (0)492 917 053
We will do our best to resolve the issue for you.
At the moment, we are open for click and collect and operate only 12pm-5pm (Mon -Sat)
WE WANT YOU TO BE FULLY SATISFIED WITH YOUR PURCHASE, SO IF FOR ANY REASON YOU’VE CHANGED YOUR MIND AND WANT TO RETURN IT, WE OFFER STORE CREDIT FOR THE ITEMS, AND A FULL REFUND (WITH ALL FREIGHT CHARGES INCLUDED) IN THE CASE OF FAULTY ITEMS.
You are able exchange/return your item also in store.
“ Before you send back the parcel, please contact us first! ”
The item(s) returned must be in their original condition, which includes tags and any packaging. i.e:
- tags still attached
- free gifts (if applicable)
Items excluded from returns:
- the products are damaged due to your mishandling
Rococo Seoul reserves the right to reject returns that do not comply and are subject to alterations and cancellations as per our return policy.
*Returns that are shipped to us without any prior consent are not accepted.